Terms & Conditions

MUNAQIS is a B2B digital procurement platform that enables businesses and organizations to create, manage, evaluate, and participate in requests for quotations (RFQs), tenders, and procurement opportunities.

MUNAQIS provides technology and platform services and does not act as a party to the commercial contract between buyers and suppliers unless expressly stated otherwise.

Users must provide accurate and complete information when creating an account.

Users are responsible for:

• Maintaining the confidentiality of their login credentials.
• Keeping their account information accurate and up to date.
• All activities conducted through their account.
• Not sharing their account credentials with unauthorized persons.

MUNAQIS reserves the right to verify user information and suspend or reject accounts that do not meet the platform’s verification requirements.

Suppliers may be required to provide business registration, identification, contact, banking, tax, or other documentation for verification purposes.

MUNAQIS may review submitted information and may reject, suspend, or request additional documentation where necessary.

Verification does not constitute an endorsement, guarantee, certification, or recommendation of any supplier.

Buyers are responsible for ensuring that all procurement information submitted to the platform is accurate and complete, including:

• RFQ and tender requirements.
• Specifications and scope of work.
• Quantities and delivery requirements.
• Terms and conditions.
• Evaluation criteria.
• Deadlines and submission requirements.

Buyers are responsible for their procurement decisions and for any contractual relationship established with suppliers.

Suppliers are responsible for ensuring that all information, quotations, documents, prices, technical proposals, and other submissions provided through MUNAQIS are accurate and complete.

Suppliers must comply with applicable laws, regulations, tender requirements, and the terms established by the relevant buyer.

MUNAQIS may provide tools allowing buyers to create RFQs and tenders and suppliers to submit quotations and proposals.

Submission deadlines, evaluation criteria, requirements, and other tender conditions are determined by the relevant buyer.

MUNAQIS does not guarantee that a supplier will win a tender, receive an order, or enter into a contract as a result of using the platform.

Where the platform provides sealed-bid or confidential submission functionality, MUNAQIS will apply reasonable technical measures to protect submitted information from unauthorized access.

Users acknowledge that no online platform can guarantee absolute security of information.

Certain MUNAQIS services may require payment through a paid subscription or other applicable fees.

Prices and available features will be displayed on the platform before payment.

MUNAQIS reserves the right to modify its pricing or subscription plans. Any changes applicable to an existing subscription will be communicated in accordance with applicable laws and the terms of the relevant subscription.

Payments may be processed through third-party payment service providers.

By completing a payment, the user authorizes the applicable payment provider to process the transaction according to the selected payment method.

MUNAQIS does not store complete payment card details unless expressly permitted and required under applicable payment and security standards.

Subscription cancellations and refunds are governed by the MUNAQIS Refund & Cancellation Policy, available on the MUNAQIS website.

Unless otherwise required by applicable Saudi laws and regulations, suppliers may request cancellation within 10 days from the subscription date, subject to the applicable eligibility requirements.

After the applicable cancellation period, subscription fees are generally non-refundable.

Users may not use MUNAQIS to:

• Submit false, misleading, or fraudulent information.
• Manipulate or interfere with procurement processes.
• Access another user’s account without authorization.
• Attempt to gain unauthorized access to the platform or its systems.
• Upload malicious software or harmful code.
• Use the platform for unlawful purposes.
• Circumvent subscription or payment requirements.
• Misuse confidential information obtained through the platform.
• Engage in bribery, corruption, collusion, or other unlawful procurement practices.

MUNAQIS may suspend or terminate accounts involved in prohibited activities.

The MUNAQIS platform, including its software, design, branding, logos, interfaces, content, and functionality, is owned by or licensed to MUNAQIS and is protected by applicable intellectual property laws.

Users may not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit MUNAQIS’s intellectual property without prior written permission.

Users retain ownership of content and documents they submit to the platform, subject to the rights necessary for MUNAQIS to provide its services.

Users are responsible for the content and documents they upload or submit through MUNAQIS.

By submitting content, users confirm that they have the necessary rights and permissions to provide such content and that it does not unlawfully infringe the rights of any third party.

MUNAQIS collects and processes personal and business information in accordance with its Privacy Policy and applicable Saudi laws and regulations.

Users should review the Privacy Policy to understand how their information is collected, used, stored, and protected.

MUNAQIS may integrate with third-party services, including payment providers, verification services, communication tools, cloud services, and other technology providers.

The availability and use of such services may be subject to the third party’s own terms and policies.

MUNAQIS is not responsible for the independent operation or policies of third-party services.

MUNAQIS aims to maintain reliable access to the platform but does not guarantee that the platform will always be available, uninterrupted, or error-free.

Temporary interruptions may occur due to maintenance, technical issues, security incidents, telecommunications problems, or circumstances beyond MUNAQIS’s reasonable control.

MUNAQIS provides a technology platform that facilitates procurement activities between businesses.

MUNAQIS does not guarantee:

• The accuracy of information provided by users.
• The performance or quality of any supplier.
• The quality or suitability of products or services offered by suppliers.
• That a tender will result in a contract.
• That any user will achieve a particular commercial result.

Users are responsible for conducting their own due diligence before entering into any commercial agreement.

To the extent permitted by applicable law, MUNAQIS will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of the platform or from transactions between users.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

MUNAQIS may suspend, restrict, or terminate an account where:

• The user violates these Terms.
• False or misleading information has been provided.
• The account presents a security or legal risk.
• The user engages in fraudulent or prohibited activity.
• Required subscription fees remain unpaid.

Termination does not remove obligations that arose before the termination date.

MUNAQIS may update these Terms & Conditions from time to time.

Updated terms will be published on the platform, and continued use of MUNAQIS after the effective date of an update may constitute acceptance of the revised terms, subject to applicable law.

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising from the use of MUNAQIS shall be subject to the jurisdiction of the competent authorities and courts of the Kingdom of Saudi Arabia, unless otherwise agreed or required by applicable law.

For questions regarding these Terms & Conditions, subscriptions, refunds, or the MUNAQIS platform, please contact us through the official contact details published on the MUNAQIS website.